Return & Refund Policy

At Emma & Grace Cork, your satisfaction is important to us. We understand that sometimes a purchase may not be quite what you expected, and we are committed to making our return and refund process as simple, fair, and transparent as possible.

This policy applies to orders placed through our online store by customers in Ireland.

Can I Return My Order?

Yes! We offer a 30-day return policy from the date you receive your order.

To qualify for a return under our voluntary return policy:

• Items must be returned in their original condition, with all accessories and original packaging where reasonably possible.

• Products must not show signs of use or damage beyond what is necessary to inspect them.

• Hygiene-sensitive products must meet applicable hygiene requirements.

• Return shipping costs for change-of-mind returns are the responsibility of the customer.

• Returns are normally inspected and processed within 7 business days of receipt.

These conditions apply to our voluntary return policy and do not restrict your statutory consumer rights.

Your Right to Cancel Within 14 Days

Under Irish and EU consumer protection law, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason.

To exercise this right, please notify us by email before the 14-day cancellation period expires.

You then have a further 14 days to send the goods back.

Customers are responsible for the direct cost of returning goods following a change of mind, unless otherwise required by law or agreed by us.

You may inspect and handle the goods as you would in a physical shop. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Certain products may be excluded from the statutory cancellation right where permitted by law, including sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

Important Information About Sale Items

Items purchased during promotional events, seasonal sales or clearance campaigns are generally eligible for returns under the same conditions described in this policy.

For orders containing multiple sizes or variations of the same product, we encourage customers to review product descriptions, dimensions and size guides carefully before purchasing.

Returns of these items are subject to our standard return conditions.

Promotional pricing does not remove your statutory cancellation rights or your rights concerning faulty, damaged or incorrectly described goods.

How to Initiate a Return

To request a return, please contact our customer support team at:

info@emmagracecork.com

Please include:

• Your order number

• Your full name

• Your email address

• The reason for your return, if applicable

• Photographs if the product arrived damaged, defective or incorrect

Once we receive your request, we will provide return instructions and the appropriate return address.

Please do not send your return to the sender's address printed on the original package unless we specifically instruct you to do so.

Our returns may be handled through an international warehouse. We will provide the relevant return address and instructions when you contact us.

For change-of-mind returns, we recommend using a tracked shipping service.

For faulty, damaged or incorrectly described products, we will provide the remedies required under applicable Irish consumer law, including covering reasonable return shipping costs where legally required.

Refund Policy

Once your return has been received and inspected, where a return is required, we will notify you of its status.

For returns accepted under our voluntary 30-day return policy, we aim to process approved refunds within 7 business days after receiving and inspecting the returned items.

Refunds will be issued to the original payment method unless otherwise agreed.

For valid statutory cancellations, refunds will be made within 14 days of being informed of your decision to cancel. Where permitted by law, we may withhold the refund until we receive the goods back or you provide evidence that you have returned them, whichever occurs first.

Statutory cancellation refunds include the original standard delivery charge, where applicable. Additional charges for premium delivery options are not refundable unless required by law.

Your bank or payment provider may require additional time to make the refunded amount available.

Nothing in this policy limits your rights to a refund, repair, replacement, price reduction or other remedy under applicable consumer protection law.

Cancellation Policy

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before shipping.

If your order has already been dispatched, you may still exercise your statutory cancellation rights or request a return under our 30-day return policy.

Orders that have entered processing may not always be stopped before dispatch, but this does not affect your legal rights.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what was described, please contact us as soon as possible.

Email info@emmagracecork.com with your order number and a description of the issue. Photographs can help us resolve the matter more quickly.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, price reduction or another appropriate remedy.

Where required by Irish consumer law, we will cover the reasonable costs associated with returning defective or non-conforming goods.

Your statutory rights remain unaffected by our voluntary return conditions.

Important Notes

• Returns may be processed through an international fulfilment warehouse.

• Customers should contact us before sending goods back to obtain the correct return instructions.

• Change-of-mind return shipping costs are generally paid by the customer.

• Customers may be required to complete relevant customs documentation for international returns.

• Any return costs or requirements will be handled in accordance with applicable consumer protection law.

• Refunds will be processed through the original payment method unless otherwise agreed.

Contact Information

For questions about returns, refunds, cancellations or damaged products, please contact our customer support team.

Store: Emma & Grace Cork

Email: info@emmagracecork.com

Market: Ireland

We appreciate your trust in Emma & Grace Cork and are always happy to assist you.