Shipping Policy

At Emma & Grace Cork, we are committed to providing a smooth, transparent and reliable shopping experience for our customers across Ireland.

We understand how important it is to receive your purchases safely and on time. This Shipping Policy explains how orders are processed, shipped and delivered.

If you have any questions regarding your order, please contact our customer support team at info@emmagracecork.com.

Order Processing Time

Once an order is placed, it typically takes 1–3 business days to process.

Orders placed on weekends or public holidays may require additional processing time.

After processing, estimated delivery usually takes 8–12 business days.

During busy periods, including seasonal promotions, public holidays and high-demand events, processing and delivery may take longer.

We always aim to dispatch orders as efficiently as possible.

Placing an Order

To place an order, simply select your desired product, choose any applicable options and add the item to your shopping cart.

Proceed to checkout and enter your billing and delivery information.

Please ensure that all details are accurate and complete to help prevent unnecessary delivery delays.

We accept major credit and debit cards and other secure payment methods displayed at checkout.

All payments are processed through secure payment providers.

Shipping Costs

We are pleased to offer FREE standard shipping on all orders across Ireland.

There is no minimum purchase requirement to qualify for free standard delivery.

Any applicable taxes, customs duties or import-related charges will be handled in accordance with Irish and European Union legislation.

Any additional charges payable by customers will be clearly disclosed before purchase where required by law.

Customers will not be charged undisclosed additional fees contrary to applicable consumer protection legislation.

Order Shipping and Delivery

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

Tracking information will be provided when available, allowing you to follow the progress of your delivery.

To provide a broad selection of home and lifestyle products at competitive prices, our orders may be dispatched directly from international suppliers and fulfilment centres, including locations in China.

Depending on product availability and fulfilment arrangements, items from the same order may occasionally arrive in separate packages.

Where this occurs, tracking information may be provided separately for each shipment.

Estimated Delivery Times

Our standard estimated delivery timeframe for Ireland is:

• Order processing: 1–3 business days

• Shipping and delivery: 8–12 business days after dispatch

• Estimated total: 9–15 business days

These timeframes are estimates rather than guaranteed delivery dates.

Unless a different delivery period has been agreed with the customer, we will comply with applicable Irish consumer legislation concerning delivery of goods.

Potential Shipping Delays

Although we work closely with our fulfilment partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

• Customs inspections and clearance procedures.

• Severe weather conditions.

• Public holidays.

• Increased order volumes during promotional periods.

• International transport disruptions.

• Carrier or logistics delays.

If your order is taking longer than expected, please contact us at info@emmagracecork.com.

Our customer support team will be happy to investigate the delivery status and provide assistance.

Where goods are not delivered within the agreed period, customers retain their rights under applicable Irish consumer protection legislation, including the right to request delivery within an appropriate additional period and, where legally applicable, terminate the contract and receive a refund.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch.

Once an order has been shipped, changes to the delivery address may not always be possible.

Any additional costs or delivery issues resulting from incorrect information will be handled in accordance with applicable law and the circumstances of the order.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer support team.

We will investigate the matter with our shipping and fulfilment partners.

Where goods are lost or damaged before delivery to the customer, we will provide the remedies required under applicable Irish consumer protection legislation.

Risk of loss or damage generally remains with the seller until the customer, or a person designated by the customer, takes physical possession of the goods, subject to applicable legal exceptions.

Contact Information

If you have any questions regarding shipping, delivery times or tracking information, please contact us.

Store: Emma & Grace Cork

Email: info@emmagracecork.com

Shipping Destination: Ireland

Thank you for shopping with Emma & Grace Cork.

We appreciate your trust and look forward to helping you make your home even more beautiful.