Terms of Service

Last updated: November 15, 2026

Welcome to Emma & Grace Cork.

This website is operated by the legal business entity identified in our Contact Information section, trading as Emma & Grace Cork. Throughout the website, the terms "we", "us" and "our" refer to that business.

By accessing our website, creating an account or purchasing products from us, you agree to these Terms of Service, subject to your mandatory rights under applicable law.

These Terms should be read alongside our Privacy Policy, Return & Refund Policy and Shipping Policy.

Section 1 – Terms of Online Store Usage

By using our website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian to make purchases.

You agree to use our website and Services only for lawful purposes.

You must not transmit viruses, malicious software or other harmful code, or engage in activities that compromise the security or operation of our website.

We may restrict access where these Terms are materially violated, subject to applicable law.

Section 2 – General Conditions

We reserve the right to refuse or cancel transactions for legitimate and lawful reasons, including suspected fraud, payment issues or product unavailability.

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.

Payment information is processed through secure payment service providers.

You may not reproduce, distribute, commercially exploit or otherwise use our website content without our permission, except where permitted by law.

Section 3 – Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that all product descriptions, prices, availability information and other website content are accurate and up to date.

Information provided on our website is intended to help customers make informed purchasing decisions.

We may update website content where necessary.

Nothing in this section limits your statutory rights concerning goods that are not as described, do not meet applicable quality requirements or otherwise fail to conform to the sales contract.

Section 4 – Changes to Services and Prices

Product prices may change from time to time.

All prices for customers purchasing through our Irish market are displayed in Euro (EUR €).

Prices will include applicable taxes where required by law. Any additional delivery charges will be clearly disclosed before checkout.

The price applicable to your purchase will be the price confirmed at checkout, subject to applicable law concerning pricing errors.

We may modify or discontinue products or website features, provided that doing so does not unlawfully affect existing orders or contractual obligations.

Section 5 – Products or Services

Certain products are available exclusively through our online store.

We make reasonable efforts to display product photographs, descriptions, colours, dimensions and specifications accurately.

Actual colours may vary slightly depending on device and screen settings.

Our products may be dispatched directly from international suppliers and fulfilment warehouses, including locations outside the European Union.

Where products are imported into Ireland, applicable customs duties, VAT and import charges will be handled in accordance with relevant legislation.

Any additional charges payable by customers must be clearly disclosed before purchase where required by law. Customers will not be required to pay undisclosed additional charges contrary to applicable consumer protection legislation.

Product availability may change, and we reserve the right to discontinue products.

All goods are subject to the statutory rights and remedies provided under applicable Irish consumer protection legislation, including the Consumer Rights Act 2022.

Section 6 – Billing and Account Information

Customers agree to provide accurate and complete billing, delivery and contact information when placing orders.

We may contact you if additional information is required to process or deliver your order.

We may refuse or cancel orders for legitimate reasons, including suspected fraud, payment failure, incorrect pricing or product unavailability, subject to applicable law.

If an order is cancelled after payment has been collected, any refund due will be provided in accordance with applicable consumer protection legislation.

Section 7 – Optional Tools

Our website may provide access to third-party tools, applications or services.

These may include payment services, order tracking systems, customer support tools and other integrations.

Third-party services may be subject to their own terms and privacy policies.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

Section 8 – Third-Party Links

Our website may contain links to external websites operated by third parties.

We do not control the content, security or privacy practices of independent third-party websites.

We encourage customers to review the relevant terms and privacy policies before using external services.

This section does not limit any liability that cannot lawfully be excluded.

Section 9 – Comments and User Submissions

Customers may submit product reviews, feedback, suggestions or other content.

By submitting such material, you grant Emma & Grace Cork a non-exclusive, royalty-free licence to use, reproduce and display the content for legitimate business purposes, subject to applicable law and any permissions required for personal information.

You confirm that your submissions do not knowingly infringe third-party rights or contain unlawful material.

We may moderate or remove content that is unlawful, fraudulent, misleading or otherwise violates these Terms, subject to applicable law.

Section 10 – Personal Information

The collection, processing, storage and disclosure of personal information are governed by our Privacy Policy.

We process personal information in accordance with applicable Irish and European Union data protection legislation, including the General Data Protection Regulation (GDPR).

For more information, please review our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, our website may contain errors relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We may correct such errors when identified.

If an error affects an existing order, we will contact the customer where appropriate and handle the matter in accordance with applicable consumer protection legislation.

We will not unilaterally impose additional charges or remove statutory rights because of an error.

Section 12 – Prohibited Uses

Customers must not use our website to:

• Engage in unlawful or fraudulent activities.

• Violate intellectual property rights.

• Upload viruses or malicious software.

• Harass, threaten or discriminate against others.

• Collect personal information unlawfully.

• Interfere with website security or functionality.

• Attempt unauthorised access to our systems.

• Misrepresent their identity for fraudulent purposes.

We may restrict or terminate access where necessary and lawful.

Section 13 – Disclaimer of Warranties and Limitation of Liability

We aim to provide a reliable, secure and accessible shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, delays or technical errors.

To the extent permitted by applicable law, we are not responsible for losses arising solely from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing limits your mandatory rights under the Consumer Rights Act 2022 or other applicable Irish and European Union consumer protection legislation.

Customers may be entitled to remedies where goods are faulty, damaged, incorrectly described or otherwise do not conform to the sales contract.

Such remedies may include repair, replacement, price reduction, termination of the contract and reimbursement, depending on the circumstances and applicable law.

Section 14 – Indemnification

To the extent permitted by applicable law, you may be responsible for losses directly caused by your unlawful use of our website or a material breach of these Terms.

This provision does not apply to losses caused by our own unlawful conduct or negligence where liability cannot lawfully be excluded.

Nothing in this section limits your statutory consumer rights.

Section 15 – Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be considered severable to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

Section 16 – Termination

These Terms remain applicable while you use our website and Services.

We may suspend or terminate access where a customer materially violates these Terms or engages in unlawful activity.

Termination does not affect rights or obligations arising from orders already placed, including statutory consumer rights, refunds and outstanding contractual obligations.

Section 17 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other expressly incorporated policies, govern your use of our website and purchases.

Nothing in these Terms removes or restricts mandatory consumer rights under applicable Irish or European Union law.

Where any provision conflicts with mandatory consumer protection legislation, the applicable legislation will prevail.

Section 18 – Governing Law

These Terms are governed by the laws of Ireland, subject to any mandatory consumer protection rules that apply to the customer.

Customers purchasing from Ireland retain their rights under applicable Irish and European Union legislation, including the Consumer Rights Act 2022 and relevant distance-selling regulations.

Nothing in these Terms restricts any mandatory rights or remedies available under applicable law.

Section 19 – Changes to Terms of Service

We may update these Terms periodically to reflect changes in our Services, business practices or legal obligations.

Updated Terms will be published on this page with a revised date.

Changes will generally apply prospectively and will not unlawfully alter the conditions of purchases already completed.

Where required by law, we will provide additional notice or obtain agreement before implementing material changes.

Continued use of our website following publication of updated Terms may constitute acceptance of the updated Terms to the extent permitted by applicable law.

Section 20 – Contact Information

For questions regarding these Terms of Service, please contact our customer support team.

Store: Emma & Grace Cork

Email: info@emmagracecork.com

Market: Ireland

Legal Business Name: Emma & Grace Cork

Thank you for shopping with Emma & Grace Cork.

We appreciate your trust and look forward to helping you create a beautiful and welcoming home.